Shipping policy
Shipping Policy
At Fayloris, we want shipping to be clear and reliable, so you always know what to expect after placing an order.
The information below explains where we ship, how long delivery takes and what to do if something goes wrong.
Where we ship
We currently ship to the United States, Germany and the United Kingdom.
Orders are delivered to the address you provide at checkout. Please make sure all details are correct to avoid delays.
Order processing
Orders are processed within 1–3 business days.
You will receive a confirmation email with a tracking number once your order has been shipped.
Estimated delivery times
- After processing: Delivery usually takes 5–7 business days.
- In total: Delivery will not take longer than 10 business days.
Shipping carriers
We work with established carriers such as USPS, UPS and FedEx. The carrier is chosen based on your location and delivery conditions to make sure your order arrives efficiently.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay. All applicable fees are displayed clearly, with no hidden charges.
Tracking your order
Once your order has shipped, we will email you a tracking number. You can use the tracking link to check the status of your delivery at any time.
Your delivery address
You are responsible for providing a complete and correct shipping address. Before confirming your order, please double-check your address and contact details.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Delivery issues
If your order is delayed, lost, or marked as delivered but you have not received it, please contact us as soon as possible. We will work with the carrier to investigate and find a resolution.
Contact details
If you have any questions about shipping, please contact our support team using the details on our Contact page. We aim to reply within 24 hours on business days.
Store Name: Fayloris
Email: info@fayloris.com
Support Hours:
Monday - Friday, 9:00 AM-6:00 PM
Saturday - Sunday, 11:00 AM-4:00 PM
Our team typically replies within 24 hours on business days.
Business Address: 132 Wai Yip St, Kwun Tong, Hong Kong