Datenschutzerklärung

Last updated: May 5, 2026

About this Privacy Policy

Faylori runs this store and website, along with all related information, content, features, tools, products and services, to offer you a curated shopping experience. Together these are referred to as the "Services". Our store is powered by Shopify, which makes it possible for us to provide the Services.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use the Services, place an order or complete another transaction, or get in touch with us.

Where this Privacy Policy and our Terms of Service conflict, this Privacy Policy prevails on matters relating to the collection, processing and disclosure of your personal information.

Please read this policy carefully. By accessing or using the Services, you confirm that you have read it and understand how your information is handled as set out below.

Personal Information We Collect

"Personal information" means any information that identifies you or another person, or that can reasonably be linked to an individual. It does not cover information collected anonymously or de-identified so that it can no longer identify or be linked to anyone.

Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of information, including inferences drawn from them:

  • Contact details: Your name, postal, billing and shipping addresses, phone number and email address.
  • Financial information: Credit card, debit card and financial account numbers, payment card and account details, transaction details, payment method, payment confirmation and other payment information.
  • Account information: Your username, password, security questions, preferences and settings.
  • Transaction information: Products you view, add to your cart or wishlist, buy, return, exchange or cancel, and your order history.
  • Communications: Anything you include in messages to us, such as customer support requests.
  • Device information: Information about your device, browser or network connection, including your IP address and other unique identifiers.
  • Usage information: How and when you interact with and move around the Services.

Sources of Personal Information

We may obtain personal information from:

  • You: When you create an account, visit or use the Services, contact us or otherwise share information with us.
  • Automatic collection: From your device when you use our products or services or visit our websites, including through cookies and similar technologies.
  • Service providers: When we engage them to provide technology, or when they collect or process information for us.
  • Partners and other third parties.

How We Use Your Personal Information

How we use your information depends on how you interact with us and which Services you use.

Delivering, tailoring and improving the Services

We use personal information to perform our contract with you and to run, customise and improve the Services, including to:

  • Process payments, purchases, returns, exchanges and other transactions.
  • Fulfil orders, arrange delivery and handle returns and exchanges.
  • Set up, maintain and manage your account and send you account-related notifications.
  • Remember your preferences and the items you are interested in.
  • Allow you to post reviews.
  • Create a personalised shopping experience, such as recommending products related to your purchases.

Marketing and advertising

We use personal information to send you marketing, advertising and promotional messages by email, text message or post, and to show you ads for products or services on the Services and on other websites. These may be based on items you have bought or added to your cart and other activity on the Services.

Security and fraud prevention

We use personal information to verify your account, provide a secure checkout and shopping experience, protect public safety and keep the Services secure. This includes detecting, investigating and acting on possibly fraudulent, illegal, unsafe or malicious activity.

If you register an account, you are responsible for keeping your login details safe. We strongly advise against sharing your username, password or other access details with anyone.

Communicating with you

We use your information to provide customer support, respond to your requests, deliver effective services and maintain our relationship with you.

Legal reasons

We may use personal information to comply with applicable law and respond to valid legal process, including requests from law enforcement or government authorities; to investigate or take part in civil discovery, potential or actual litigation or other adversarial proceedings; and to enforce our terms and policies or investigate possible breaches of them.

How We Disclose Personal Information

In certain circumstances we may disclose personal information to third parties for legitimate purposes under this Privacy Policy, including:

  • Service providers: Shopify, vendors and other third parties that perform services for us, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • Business and marketing partners: Partners that help us market and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising and marketing based on that activity. You can opt out of these uses here [opt-out link].
  • At your request or with your consent: When you ask us to, direct us to or agree to our sharing certain information, for example to ship your order or when you use social media widgets or login integrations.
  • Affiliates: Our affiliates and other companies within our corporate group.
  • Business transactions and legal matters: In connection with a merger, bankruptcy or other business transaction; to meet legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce our terms or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you.

Information you submit through the Services is transmitted to and shared with Shopify and with third parties that may be located in countries other than your own, in order to provide and improve the Services.

To help protect, grow and improve our business, we also use certain enhanced Shopify features that draw on data from your interactions with our store, with other merchants and with Shopify. To provide these features, Shopify may use personal information collected from those interactions. In these cases, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over its use for these purposes.

To find out more about how Shopify uses your personal information and what rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms run by third parties. If you follow a link to a site we do not own or control, please review its privacy and security policies and other terms before using it.

We do not guarantee, and are not responsible for, the privacy or security of those sites, or the accuracy, completeness or reliability of the information on them.

Information you share in public or semi-public places, including third-party social networks, may be visible to other users of the Services or of those platforms, and its use by us or by others may not be restricted.

Unless we state otherwise on the Services, including a link does not by itself mean that we endorse the platform, its content, its owners or its operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about anyone under the age of majority in their jurisdiction.

If you are a parent or guardian and your child has provided us with personal information, please contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as those terms are defined in applicable law) the personal information of individuals under 16 years of age.

Security of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. Information you send to us may also not be secure while in transit. For this reason, we recommend that you avoid using unsecured channels to send us sensitive or confidential information.

How Long We Keep Your Information

How long we keep personal information depends on why we need it, for example to maintain your account, provide the Services, meet legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute. They may apply only in certain circumstances, and we may decline a request where the law allows.

  • Access / Know: Ask for access to the personal information we hold about you.
  • Deletion: Ask us to delete the personal information we hold about you.
  • Correction: Ask us to correct inaccurate personal information about you.
  • Portability: Receive a copy of your personal information and ask us to transfer it to a third party, in certain circumstances and subject to certain exceptions.
  • Opt out of sale, sharing or targeted advertising: Depending on where you live, you may be able to opt out of the "sale" or "sharing" of your personal information, or of its processing for "targeted advertising", as those terms are defined in applicable privacy laws. You can exercise these rights here [opt-out link].
    • If you visit our website with the Global Privacy Control (GPC) opt-out signal turned on, then, depending on where you are, we will automatically treat this as an opt-out request for the device and browser you are using. If we can link that device to a Shopify account, we will apply the opt-out to the account as well. You can learn more about GPC at https://globalprivacycontrol.org/.
    • Apart from GPC, we do not respond to other "Do Not Track" signals your browser or device may send.
  • Communication preferences: You can unsubscribe from our promotional emails at any time using the unsubscribe link in those emails. We may still send you non-promotional messages, such as updates about your account or orders.

Exercising Your Rights

You can exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and your related rights, including rights over data Shopify processes, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. Where permitted or required by law, we may need to verify your identity before processing a request.

In line with applicable law, you may appoint an authorised agent to make requests on your behalf. Before accepting a request from an agent, we will ask for proof that you have authorised them, and we may ask you to verify your identity directly with us.

We will respond to your request promptly and within the time required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may be able to appeal our decision by contacting us, or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country where you live.

When we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. When we do, we will post the revised policy on this website, update the "Last updated" date and give any notice required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or want to exercise any of your rights, please get in touch:

Store Name: Fayloris
Email: info@fayloris.com

Support Hours:

Monday - Friday, 9:00 AM-6:00 PM
Saturday - Sunday, 11:00 AM-4:00 PM

Our team typically replies within 24 hours on business days.

Business Address: 132 Wai Yip St, Kwun Tong, Hong Kong